Refund & Return Policy
RETURN & REFUND POLICY
At Deepower Ebike, we want you to be satisfied with your purchase. If you need to return a product, please review the following return and refund terms.
Returns
We accept returns for both defective and non-defective products. Returns must be requested within 14 days of the date of delivery.
Products must be returned in new, unused and original condition. The product should include all original accessories, keys, chargers, manuals, packaging and other items supplied with the order.
Returns are handled by mail. Customers should contact Deepower Ebike before sending a product back so that return instructions can be provided.
Return Shipping
Deepower Ebike provides a return shipping label at no cost to the customer for eligible returns.
Customers should not send a return to an address other than the one provided by Deepower Ebike. Return instructions will be provided after the return request has been reviewed.
Return Eligibility
| Requirement | Policy |
|---|---|
| Return window | Within 14 days of delivery |
| Product condition | New and unused |
| Return method | By mail |
| Return shipping | Free for eligible returns |
| Restocking fee | No restocking fee |
| Defective products | Returns accepted |
| Non-defective products | Returns accepted |
| Exchanges | Exchanges accepted |
Defective, Damaged or Incorrect Products
If you receive a defective, damaged or incorrect product, please contact Deepower Ebike as soon as possible after delivery and provide clear photos or videos showing the issue.
After reviewing the issue, we may provide a replacement, exchange or refund as appropriate. Eligible return shipping costs for defective, damaged or incorrect products are covered by Deepower Ebike.
Non-Defective Returns
We also accept returns for products that are not defective, provided the return request is made within 14 days of delivery and the product is new, unused and in its original condition.
There is no restocking fee for eligible returns.
Exchanges
Exchanges are accepted for eligible products. Please contact Deepower Ebike within 14 days of delivery to request an exchange. The product must meet the same new and unused condition requirements described in this policy.
Refunds
Once a returned product has been received and inspected, Deepower Ebike will process the applicable refund.
Refunds may take up to 30 days to process after the return has been received and approved. The time required for the refund to appear in the customer's account may also depend on the customer's payment provider or financial institution.
Cancellation Policy
To ensure fast delivery, orders may enter processing shortly after they are placed. Customers should confirm their order details, including shipping address and contact information, as soon as possible.
Before Shipping: Customers may contact Deepower Ebike to request cancellation before the order has shipped. If the cancellation is approved before shipping, the applicable refund will be processed.
After Shipping: Once an order has shipped, it cannot normally be cancelled through the order system. Customers may instead request a return under the return policy above, provided the product meets the applicable return requirements.
Quality Issues & Warranty Support
| Item | Details |
|---|---|
| Warranty Period | 1 year from the date of purchase through authorized Deepower Ebike dealers. |
| How to Claim | Contact Deepower Ebike with photos or videos showing the issue. |
| Technical Support | The Deepower Ebike team may first provide remote technical assistance. |
| Local Repair | If a problem cannot be resolved remotely, local repair options may be recommended for eligible warranty issues. |
| Invoice Requirement | A valid printed or digital invoice may be required. |
Important Information
All return requests are subject to review to confirm that the product meets the requirements of this policy.
Special circumstances, product-specific conditions or warranty claims may be handled separately where applicable.
For return or refund assistance, please contact Deepower Ebike before sending your product back.