Shipping Policy

At Deepower Ebike, we ship products from our warehouse and provide delivery services to customers in the countries and regions where shipping is available.

Our standard estimated delivery time is 4–9 business days, including order processing and shipping time.

All estimated or typical delivery times are based on real-world delivery data from previous orders. Delivery times are approximate and are provided for reference only. Actual delivery times may vary depending on the destination, carrier, weather, holidays, customs procedures and other circumstances beyond our reasonable control.

Pre-sale items will be shipped according to the shipping schedule announced for the specific product.

Order Processing Time

Orders are normally processed within 1 business day, excluding weekends and holidays.

Once an order has been processed, it is prepared for shipment and handed over to the appropriate shipping carrier.

Shipping Time

After an order has been processed, shipping normally takes approximately 3–8 business days, depending on the destination and shipping carrier.

The overall estimated delivery time, including order processing, is approximately 4–9 business days.

Delivery estimates are not guaranteed delivery dates. Delays may occur because of carrier conditions, customs clearance, weather, holidays, high order volumes or other circumstances outside our reasonable control.

Shipping Changes & Order Cancellation

Before shipping

If you need to cancel an order or change your delivery address, please contact Deepower Ebike as soon as possible before the order is shipped.

Cancellation requests made before shipping may be eligible for a full refund, subject to confirmation that the order has not already been shipped or entered a stage where it can no longer be modified.

Delivery address changes requested before shipping can generally be made without an additional address-change fee.

After shipping

Once an order has been shipped, it generally cannot be cancelled or modified through the normal order process.

If you no longer wish to keep an eligible product after shipment, please review our Refund & Return Policy for information about returns, exchanges and refunds.

Order Tracking

Once shipping information is available, tracking information may be provided for the order.

If you have questions about your shipment or need additional shipping information, please contact Deepower Ebike through our customer service channels. We will respond as soon as possible.

If your order is shown by the carrier as delivered but you have not received the package, please contact Deepower Ebike within 3 business days of the delivery notification so that we can assist with the investigation.

About Pickup Service

If you choose to pick up your order directly from the warehouse, you must receive a valid BOL (Bill of Lading) from Deepower Ebike before pickup. Please print the BOL and bring the physical copy with you to the warehouse.

The designated warehouse reserves the right to refuse pickup if the required BOL is not presented.

Orders designated for warehouse pickup should be collected within 3 business days after receiving the BOL.

If an e-bike is not collected within this period, the warehouse may charge a storage fee of $20 per day per e-bike.

Lost or Delayed Shipments

If an order does not reach the provided delivery address or is reported as lost during shipping, Deepower Ebike may conduct an investigation with the shipping carrier.

A carrier investigation may take up to 15 days. During this period, the resolution of the order may be temporarily delayed while the shipment is investigated.

Once the investigation is completed, Deepower Ebike will determine the appropriate resolution based on the circumstances and available information.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact Deepower Ebike as soon as possible and provide clear photographs or videos showing the issue.

If there is a discrepancy between the product received and the product specified in your order confirmation, our customer service team will review the issue and work with you toward an appropriate resolution.

For information about returns, exchanges and refunds for damaged, defective or incorrect products, please see our Refund & Return Policy.

Unforeseen Circumstances

Delivery may take longer than the estimated timeframe because of circumstances beyond our reasonable control. These may include adverse weather conditions, traffic congestion, road works, diversions, mechanical breakdowns, production delays, delays caused by third-party suppliers, customs procedures, carrier delays or other unforeseen circumstances.

Special circumstances such as unusually high order volume, new product releases, pre-sale campaigns or restocks may also result in longer processing or delivery times.

When a significant delay is known in advance, we may provide an updated estimated delivery timeframe through the applicable product or order communication.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please verify your shipping address, telephone number and other delivery information before completing your order.

Ship-From Location

Orders covered by our standard shipping service are shipped from our designated US warehouse.

USA WAREHOUSE
Suite L20
Easton, Minnesota 56025
United States

Shipping Estimate Summary

Related Policy

For information about product returns, exchanges, refunds and return shipping, please see our Refund & Return Policy.